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Stories of a 911 Dispatcher and Calltaker

East Central Regional Library invites the community to an author visit featuring Caroline Burau, who writes about her past career as a 911 dispatcher and calltaker, at 6:30 p.m. Tuesday, June 27 at Princeton Area Library.

In her new book, “Tell Me Exactly What Happened,” Burau shares her on- the- job experiences at both a single- person call center and a ground and air ambulance service. Whatever the position, the challenges for a dispatcher never end. Tragedy, boredom, and mind- bending weirdness are constant companions, as her stories— some funny, some odd, some sad— show.

Burau, who switched careers to technical writing in 2014, will appear at the Princeton Library thanks to sponsorship from the East Central Regional Library and funding from Minnesota’s Arts and Cultural Heritage Fund.

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Jon Tatting

Growing up in Cambridge, Minnesota, I went on to enjoy a rewarding 14-year career in community journalism before switching gears to public library service. Every day I am grateful for and learn something new through my marketing and branch assistant roles at East Central Regional Library.

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