Well it looks like email is back to full function, very basic function, but full. We have been able to successfully send and receive email from the outside now that all of the ducks are in a row.

At this point you should be able to send and receive email from external users. If you are using Outlook Express you will be able to view your received email but not be able send any out. We are aware of this and will get it fixed in the near future.

We have seen instances where people have been unable to access email through the webmail link on the homepage, most of the time this has been resolved by either clearing the browser cache, refreshing the website, or clicking on the link in the blog (provided here again) If none of these solutions works for you please let us know.

We will be getting rid of the required for login and we will be recreating all of the generic email accounts and groups.

We are also aware of the problems with patrons accessing the website from home. We are going to hold off on investigating this until next week because many of the changes that the state made will gradually phase in for everyone over the next 48 hours and so many of them many start working without any intervention. Remote access to our subscription databases is on the list of things to fix, but again we will wait for the dust to settle next week before making any changes.

Thank you again for your patience, this is our baseline and we will be working to improve everyday going forward.


Progress Report


Well we are not where we were hoping to be by now. We have resolved our issues with the State and are now chasing down problems with our server configuration. All of the pieces are in place it is now just a matter of getting them all to play nicely. I again appreciate your patience with this process and hope to have us back on track tomorrow.


Wednesday morning update

Apologies to those who may read this blog for news about what’s going on in East Central libraries. We are using the blog as an internal communication tool while our e-mail server is being rebuilt. It’s much more efficient to make one blog posting than 14+ phone calls.

This morning Andy is working on establishing SMTP (Simple Mail Transfer Protocol), or how the e-mail server talks over the Internet. When he’s sure that communication is going through, then he’ll be able to set up mailboxes — a formidable task with all the users on our network.


Tuesday afternoon update

As you’ve probably already noticed, the website is again available via the URL. E-mail is still down and any E-mail that is being sent to ECRL addresses is bouncing back as undeliverable. Andy has been working on E-mail installation all day, and will continue tomorrow. When it comes back up we will be contacting staff members with new user names and passwords.

I’ve received a number of phone calls from Minnesota library colleagues asking if we’re “OK.” I guess when they sent E-mail to ECRL that bounced there were flashbacks of last year’s ECRL server crash. I’ve assured the other regions and others in the state network that restoration is under control.

We had an Internet interruption at Cambridge earlier this afternoon that was unrelated. Andy immediately called OET, and Internet connectivity resumed shortly, although OET said they didn’t know why it was down.

Barbara Misselt, ECRL Director